MADURAI: All telecom operators will have to provide itemised bill even to pre-paid subscribers, whenever it is sought, R.N. Prabhakar, member (technical), Telecom Regulatory Authority of India (TRAI), said.
“As of now, the pre-paid subscribers, who account for 85 per cent of the mobile users, do not get itemised bills. Whenever the subscribers have a doubt about over-charging or disputes over the billing, the itemised bills will clear their doubts,” he told The Hindu here on Friday.
He said the operators would have to provide itemised bills, containing details of all calls, including local calls, and short messaging services made in the last six months. The operators could collect the same fee for the pre-paid itemised bills as they charge the post-paid subscribers. However, it should not exceed Rs. 50 (for a six-month bill).
Earlier, during an interactive session on customer grievance redress mechanism adopted by the telecom operators , TRAI secretary R.K. Arnold said the itemised bill could be useful for pre-paid subscribers who might need it for reimbursement.
When a representative of the operators said it would be difficult for them to store the details for such a long period, M.C. Chaube, advisor (quality of service), TRAI, said the operators had to store all the call details for one year as per the TRAI regulations.
Another advisor M. Kannan said the operators could not charge any sum on top-up vouchers, except Rs. 2 for administrative cost and applicable taxes. Representatives of consumer organisations in the southern States complained of ineffectiveness of the ‘do not call registry,’ signal problems for mobile users and poor broadband services. One of them said cable operators were not providing receipts for the subscription fees collected. The officials warned that the TRAI had taken a serious view of the complaints about telecom operators indulging in ‘arm-twisting’ for tariff collection.
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