'Refund immediately for cancelled flights'
7 Nov 2007, 0207 hrs IST
CHANDIGARH: In a judgment that should bring relief to harassed air passengers, a city consumer court has ordered airlines to refund tickets immediately after a flight is cancelled.
The consumer redressal forum's president Jagroop Singh Mahal said, "There may be a large number of consumers who are suffering enormously in terms of time, mental agony, harassment and discomfort due to this unfair trade practice adopted by the airlines."
The court said in case of flight cancellation or delay by more than six hours, airlines should refund the money at the airport itself so that passengers could book seats on another flight, if they so desired.
Mahal said the forum was giving a general direction under Section 12 of Consumer Protection Act.
The order came on the complaint of Bhagar Singh Sherawat, a city resident, who was denied repayment for four tickets after a Spice Jet flight from Delhi to Bangalore was cancelled.
According to Sherawat, the airline told him that refund was possible only from the agent through whom the tickets were booked.
Without the refund, he and his family members faced mental trauma, he said. Spice Jet the flight was cancelled due bad weather.
The court also ordered the airline to pay Rs 55,000 as compensation. The travel agent was asked to pay another Rs 5,000 to Sherawat.
TIMES OF INDIA