Sunday September 9 2007 10:34 IST
NEW DELHI: An elderly woman who was stranded in London airport for five days while on her way to the national capital from New York has been awarded compensation of over Rs five lakh by a consumer forum that held British Airways guilty of deficiency in service.
The woman was the victim of the "whims" of airline staffers as accommodation or assistance was not provided to her, the New Delhi District Consumer Disputes Redressal Forum comprising President K K Chopra and members R K Manchanda and Neeru Mittal said in a recent order.
"British Airways should have made arrangements for her stay in a hotel at their own expense. The complainant was not even guided as to from where the purchases should be made," said the forum.
Asking the airline to pay Rs 5.19 lakh as compensation to Santosh Ahuja, a resident of Old Rajinder Nagar here, the forum said she had gone to visit her daughters in the US and, with little money in her possession, had to purchase her "daily wear apparel" for all the five days as she was not allowed to collect her luggage.
Ahuja alleged that in January 2003, she had gone to Tulsa from New Delhi by a British Airways flight and was stranded for a day during the journey at New York's JFK airport.
However, her woes did not end there as she was stuck for five days in London's Heathrow airport following the cancellation of a connecting flight to New Delhi.
The New Indian Express