|Compensation reduced to Rs.50,000. The request was not complied with on a flimsy ground|
CHENNAI : The National Consumer Disputes Redressal Commission (NCDRC) has modified an order of compensation passed by the State Consumer Disputes Redressal Commission (SCDRC), Chennai, against the Telecom department for deficiency in service.
Partly allowing an appeal by the Chengalpattu telecom district engineer, a Circuit Bench of the NCDRC in Chennai comprising Justice M. B. Shah, president, and Justice S. N. Kapoor, member, said considering the delay and harassment to the complainant, A. Vasudevachari, the Bench said it would be just and reasonable to award Rs.50,000 as compensation.
Accordingly, it modified the order of the SCDRC and reduced the compensation from Rs.1 lakh to Rs.50,000. The appellant should also pay Rs.5000 as costs as awarded by the State Commission. Based on an advertisement issued by the Telecom department that a telephone connection could be transferred from one part of the country to another, the complainant filed an application for shifting a line in September 1993.
But the request was not complied with on a flimsy ground. Even telephone bills were sent to the wrong address despite the complainant giving the correct address. Finally, the shift was effected in 1998.
The SCDRC allowed the complaint and directed the department to pay a compensation of Rs. 1 lakh and costs of Rs.5,000.
Challenging this, the department preferred appeal before the NCDRC.
The Bench said the State Commission had considered in detail the deficiencies.
© Copyright 2000 - 2006 The Hindu